Search results for "service system"
showing 10 items of 20 documents
An integrated methodological approach for optimising complex systems subjected to predictive maintenance
2021
Abstract The present paper addresses the relevant topic of maintenance management, widely recognised as a fundamental issue involving complex engineering systems and leading companies towards the optimisation of their assets while pursuing cost efficiency. With this regard, our research aims to provide companies with a hybrid methodological approach based on Multi-Criteria Decision-Making (MCDM) capable to deal with the main failures potentially involving complex systems subjected to predictive maintenance. Such an approach is going to be integrated within the framework of traditional Failure Mode Effects and Criticality Analysis (FMECA), whose strengths and weaknesses are considered. In pa…
Value co-creation in health care : insights into the transformation from value creation to value co-creation through digitization
2016
This study explores the transformation of value creation into value co-creation and how the digitization of services plays a key role in this transformation within the health-care sector, which faces new challenges with the increasingly active role of the customer. Customers are becoming active participants in value co-creation and now have expectations based on their needs from the service. The objective of this study is to provide a more holistic view of the customer’s role and value cocreation within digital health-care services. This study emphasizes the necessity of the co-creation of value within the health-care sector and introduces a paradigm shift through the digitization of value …
Managerial decision making for complex service systems Optimization
2021
The present paper deals with managerial decisions for Predictive Maintenance (PrdM) of complex service systems. We propose a Multi-Criteria Decision-Making (MCDM) approach aimed at sorting those failure modes potentially involving critical components into risk classes for interventions prioritisation and maintenance control. In this context, the sorting technique ELimination Et Choix Traduisant la REalité (ELECTRE) TRI is applied to support in finding the root causes that can be eliminated for failure prevention and/or minimization. This methodology presents the advantage to not rely on comparisons (as well as on their transitivity) between pairs of elements, simplifying computations for co…
Information Technology–Supported value Co-Creation and Co-Destruction via social interaction and resource integration in service systems
2022
The paper develops a conceptual framework to study the constructs of information technology (IT)-supported value co-creation and co-destruction through shared processes of social interaction and resource integration as mediated by IT and embedded in interactive value formation practices. In particular, the elements of social interaction and resource integration are identified, and the role of IT is discussed. We conduct a systematic literature review and analyze the data using the service system perspective. Our research contributes by identifying the constructs of value-creating phenomena enabled by IT from the service system perspective and presenting a research agenda for further studies…
Users of home-care services in a Nordic welfare state under marketisation: the rich, the poor and the sick
2017
Stricter access to public services, outsourcing of municipal services and increasing allocation of public funding for the purchase of private services have resulted in a marketisation wave in Finland. In this context of a Nordic welfare state undergoing marketisation, this paper aims to examine the use of Finnish care services among older people and find out who are using these new kinds of private services. How wide is their use and do the users of private care services differ from those who are using public services? How usual is it to mix both public and private care services? The questionnaire survey data set used here was gathered in 2010 among the population aged 75 and over in the ci…
Creating value through product-service-software systems in institutionalized ecosystems – The case of autonomous ships
2021
Abstract Introducing product-service-software systems (PSSS) to the market requires forming an enabling ecosystem, which can be largely based on incumbent business ecosystems. Creating value through PSSS with autonomous capabilities will likely encounter numerous challenges related to the lock-ins in current ecosystem structure. We use institutional theory as a lens and autonomous ships as the case to shed some light on types and impacts of these barriers. We identify a set of institutional barriers pertinent to regulatory, normative and cultural-cognitive pillars of institutions. We further analyze how institutional barriers affect creating, delivering, and capturing value of autonomous sh…
Analysis of Open Innovation Intermediaries Platforms by Considering the Smart Service System Perspective
2015
Abstract Open Innovation and Services Science are two distinct paradigms that share some principles 0. While some attempts to investigate open innovation according to a service science perspective exist, there is currently a gap with regards to the analysis of intermediaries of open innovation according to a service science perspective and even more regarding to recent trends about smart service system. This paper aims to fill this gap and, to this purpose, we present two interesting and original results. After an analysis of the key features of Open Innovation Intermediaries, we discuss a characterization of these intermediaries as service systems by mapping their features on the ten funda…
Case study for 3G/UMTS services and billing methods
2001
The 3G/UMTS-networks and services will provide a wide range of telecommunication services. To achieve, this, we need a new view to networks, network services and service abilities. The amount of service providers in the 3G networks will be at least the same than in the present Internet. The amount of users in the 3G networks will overgrow the user amount of Internet forming a global worldwide communication society. This paper discusses customer billing in the 3G world. There are some main issues that are not very, clear to all 3G service and network providers, which however, should be settled before, 3G networks are operational. One of the most important matters is the QoS (Quality of Servi…
Actors’ Dynamic Value Co-creation and Co-destruction Behavior in Service Systems : A Structured Literature Review
2020
This paper investigates resource integration and social interaction as the two core processes of value co-creation and co-destruction in a service system. We applied a structured literature review as our research methodology to develop a framework to depict the components of value co-creation and co-destruction processes and to understand the behavioral drivers of service system actors as well as the positive and negative value outcomes derived through resource integration and social interaction. By analyzing the 51 papers that meet the inclusion criteria, we found that actors’ engagement in value creation process are motivated by different behavioral drivers. Then, applying resource integr…